Patient care
Complaints procedure
If something has not met your expectations, we want to hear about it.
Tell us first
Please contact the practice manager by telephone, email or letter. We would acknowledge a written complaint within three working days and aim to provide a full response within 20 working days, keeping you informed if more time is needed.
Further support
If we cannot resolve your concern, we will explain relevant independent routes for review, which may include the Regulation and Quality Improvement Authority (RQIA) or another body depending on the treatment and circumstances. Current regulator wording must be verified before a real practice publishes this page.